Zap the Gaps! Target Higher Performance and Achieve It!

Use this book in teaching management still and every semester. Nice option to listen for a revised perspective.

Had to read for a management principles class- quick, easy read.

Blanchard and Co. are truly masters at developing a `business fable', and in this one they remind us to get to the root cause of a problem before moving to the solution stage. In this story, GAPS is an acronym for:(G)o for the "shoulds", or what should be happening(A)nalyze the "is", or what is the current status(P)in down the causes, or get to the root of the issue(S)elect the right solution, that is of course a solution that addresses the problemIn getting to the "shoulds", we are reminded to start with the big picture (what is your business reason for existing), indentify the performance metrics that define success, and then benchmark how excellent performance is delivered by the best. Now, find out what is actually happening; segregating the internal work environment issues from individual or personal capabilities when doing so. Once you know the problem(s); match it/them with appropriate solution(s).Dennis DeWilde, author of "The Performance Connection"

Excellent

For as fast as you can read it and that you don't need the book afterwards to review what you learned or don't. I suggest borrowing it from the Library and save your $10 for something worthwhile.

While the CD challenged the given scenarios recommendation. It gave no real training how to move forward when your client rejects your recommendations or method to analyze the gap. While it was convenient to listen to this in the car, content was below expectatio . Seller however was prompt with delivery and product was in great condition.

Just what I needed for class.

Ken Blanchard certainly knows how to crank outbooks . . . his latest, ZAP THE GAPS!, coauthored withDana and Jim Robinson, describes an approach and thengives a framework for improving a company's overallperformance through its people.It uses the typical Blanchard formula; i.e., a parablethat will help you understand complex material bypresenting it in a very readable and entertaining fashion . . . the result: you'll learn how to better solve a problem and not jump at the first solution that comes your way . . . instead, you'll be given a technique for helping you first understand the problem's root cause--thus making for a better overall solution.But just don't think you have to work in a business environmentto benefit from the book . . . its message can also beapplied to nonprofit organizations, clubs and even families.You can most likely it in one sitting, yet you'llbe thinking about it long afterward . . . I especially likedthis one line, used by an executive answering his phone:"Mike here. What can I do to help make your life perfect?"The same executive was quoted as giving this other bitof helpful advice: "So tomorrow start taking your staremployees to lunch. Get them to tell you their secrets,one-on-one. That won't cost your company very much at all."Lastly, I enjoyed learning the following acronym: GAPS . . . itserved to summarize the book's key message, whichencourages you to:Go for the "shoulds."Analyze the "is."Pin down the causes.Select the right solutions.

Great condition!

Good book on the subject