I ordered these pillows at the beginning of December and have not received them yet. Why?

that's a question for the seller. contact them or amazon support.

How long does the pillows take to form?

They form right away. That is the only thing good about the pillow they are lumpy and provide no support.

How do you get the smell that the pillows have when you first get them? I am washing the cover but the pillow smells as well?

Maybe spray it with freeze fabric wash the pillow it self is not machine washable

Does the foam shift around? I would like the edges to be taller for neck support.

Hi, Thank you for reaching out to us! The filling of Qutool cooling bed pillow is 100% shredded memory foam, it moves with you as you sleep and match the curve of your head-neck-shoulder very well. In addation to that, qutool unique adjustable design allows you to adjust the loft and touch feeling by adding or removing the shredded memory foam fillings. We hope this information is helpful Qutool

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Description

❄️ Elevate your sleep game with cool comfort and custom support!

BREATHE EASY SLEEP BETTER - Shredded gel memory foam promotes airflow, keeping your pillow fresh and supportive all night long.
SLEEP COOL WAKE REFRESHED - Double-sided cooling cover drops temperature instantly for sweat-free nights.
CERTIFIED SAFE SUSTAINABLE - OEKO-TEX STANDARD 100 and CertiPUR-US certified foam ensures no harmful chemicals touch your skin.
TAILORED COMFORT EVERY NIGHT - Zippered design lets you add or remove shredded foam to find your perfect pillow height and firmness.
GIFT READY LUXURY FOR ALL SLEEPERS - Queen size, medium firmness pillow ideal for side, back, and stomach sleepers—perfect for thoughtful gifting.

The QUTOOL Queen Size Shredded Memory Foam Pillow features innovative double-sided cooling fabric that lowers surface temperature by 4 to 9℉, combined with breathable shredded gel memory foam for enhanced airflow and neck support. Its adjustable loft and firmness via zippered covers allow personalized comfort for all sleep positions. Certified by OEKO-TEX STANDARD 100 and CertiPUR-US, this medium-firm pillow is designed for hot sleepers seeking sweat-free, refreshing rest and makes an ideal gift for professionals and loved ones.

Specifications

Thread Count	350
Fabric Type	The One Side of the Cover is 50% Silky Ice Fabric and 50% Polyester. the One Side of the Cover is 40% Viscose from Bamboo 60% Polyester.
Material Features	Durable, Breathable
Cover Material	Silk, Rayon, Polyester
Product Care Instructions	Before your first use, remember to pat and squeeze the pillow to expand to its shape and put the pillow in dryer for 5 to 10 minutes to speed up the fluff process right out of package., Only wash the pillow cover, the inner memory foam cannot be washable.
Fill Material	Gel Memory Foam
Item Weight	4.16 Pounds
Item Thickness	5 Inches
Unit Count	1.0 Count
Item Dimensions L x W	30"L x 20"W
Size	Queen(1 Pack)-20'*30'
Recommended Uses For Product	Side Sleeper, Back Sleeper, Multi Position Sleeper, Stomach Sleeper
Indoor Outdoor Usage	Indoor
Item Firmness Description	Medium
Additional Features	Neck Support, Cooling, Adjustable, Breathable, Removable Cover
Closure Type	Zipper
Pillow Type	Bed Pillow
Style	Modern
Occasion Type	Mother's Day, New Year, Father's Day, Birthday, Valentine's Day
Theme	Christmas, Love
Item Shape	Rectangular
Pattern	Plain, Checkered
Color	White