The Brand Gap: How to Bridge the Distance Between Business Strategy and Design

Clear and to the point. Marty Neumeier articulates his “best practices” to branding, debunks old myths and brings fresh perspective to helping businesses communicate themselves in the most effective and strategic ways. He explains the gap between creativity and strategy is often too large and therefore business are suffering. The left and right brain are not working together. The answer to the mile-wide gap? Neumeier argues it is the charismatic brand. He explains getting this brand requires 5 disciplines: Differentiate, Collaborate, Innovate, Validate, Cultivate. The entirety of the book is unpacking these disciplines and applying them to real-world experiences. The down side to this book is the examples are not all relevant; many of the examples are outdated. For example: he referenced on page 97 how web pages cram too much data on the home page and are unappealing to read. However, the majority of today’s web pages are specifically designed with ascetics and simplicity in mind. He also mentions technology phobia and the fear of web design, while in today’s world that is not the case. Overall, the application of the 5 disciplines are relevant in any persons context, despite some of the outdated references. The book is marketing heavy, but does not present itself with advertising jargon; he is not writing exclusively to advertisers or business executive, but to a much larger audience. Although it is marketing heavy, it is still applicable to the common man. The best part of the book is the design and style. He writes with simplicity in mind. He expresses his points clearly, with examples, and clarity. Neumeier’s packaging of the book is a manifestation of his own beliefs. It goes against the grain of the typical book layout; presented with lots of pictures, large fonts, creative sayings and captivating graphics. The book is like none I have seen. He implements two 2 of the 5 disciplines: differentiated and innovative. Must read for anyone wanting to better communicate their product.

I met Marty more than 20 years ago in Santa Barbara before he moved to San Francisco to make history helping Apple Computer and most other big internet names you know develop their brands. I was very young and had a one truck carpet cleaning company. I was lucky enough to persuade Marty and his team to take me on as a client. The best money I ever spent. He made my little company look and feel bigger than the giant franchise companies. I am ordering my second addition copy of The Brand gap because I wore out my original copy. I wore it out re-reading it and showing it to business owner friends. We now own the largest horse industry advertising directory on the internet and this book is keeping us on track as we protect and expand our company brand. Yes this is a book that can be read through on a flight from Los Angeles to Dallas. But you will re-read it when you have more time because there is so much more there than can be learned in a one time read. Then you will ask your employees to read it because a brand is not a logo, it's an idea that belongs to your customers. The presentation of the information is brilliant and gives insight into the mind of man that is the definition of cutting edge advertising design. Robert Pruitt InfoHorse.com

This book helps an organization how to build its brand. This book is appropriate anywhere from a sole proprietorship all the way up to a corporate branding strategy. It should be noted that this book is a foundational learning book. Mastering the principles described in this book will put a person on the right track for creating a solid brand, but it is not all inclusive. The author includes past company experiences to illustrate his points and make them more vivid to the reader. The book is based upon five disciplines of branding: differentiate, collaborate, innovate, validate, and cultivate. The author suggests, throughout the book, that it is the mastering of these five disciplines that creates a brand. Perhaps the best thing about this book is the simplicity of it. With five simple disciplines, each of the are expanded upon throughout the book, one develops a strong foundational knowledge of the principles within the book by the time he/she reaches the end. The book seems short and sweet because it does not read like a novel as many popular books do. Too many non-fiction books these days contain narratives that are much longer than the main points to the chapters... sometimes creating misses or near misses with regards to making a clear and strong point. This book does not fall into that trap. The illustrations are short and simple and make the point seem pronounced. Perhaps the best feature of this book for those that lead busy lives is the fact that you only need to read this book once. There is a summary and glossary at the end of the book that highlights key points made throughout the entire book. So, once a person reads and understands the material once, the summary will aid in keeping the memory of important points fresh with a quick glance. What makes this book so great, the end summary, is also what seems to make this book weak. It feels as though a person is just starting to "get in the groove" of the book and then there is the summary. The summary is absolutely appropriate and largely beneficial for keeping the material fresh, but it feels as though the last 30ish% of the book was removed to make room for the summary and glossary. The book seems to have a sudden ending. I expected a few more chapters tying together the material covered in the previous chapters, allowing for deeper insights. This book gives individuals a short and simple process for creating a brand. It offers appropriate insight for those that are not highly developed in branding and it is a short book that can easily be read within a week, even for those with busy schedules. The end book summary keeps the material fresh for busy people as well without having to re-read the entire book. The glossary included also aids those with a lack of business terminology. If you're just getting started with creating a brand and have little business experience, this book is a good one for you.

Great book! It has really helped frame brand building for me. Love Marty!

Mostly confirming what the other reviews have said: 1. Hits the fundamental components of branding. So, good for beginners, a nice refresher for those with experience in the industry. Offered some nice nuggets 2. Definitely DATED. Referred to Google as a "small brand." And then shamed Amazon for trying to expand beyond books... "And in one year alone Amazon lost 31% of its brand value in trying to extend its online book niche into an online bookmusiccameracomputerappliancebabyfurtnituretoynice—with predictable non-success" To say the least, I skipped the section on website design... 3. It's a quick read. A review that a really believe. But in this case, it's true.

Marty Neumeier in his book “The Brand Gap” brings a simple clarity to the concept of brand, provides five clear axis by which brand is created, and leaves the reader with a helpful glossary pf terms used in the branding industry. Neumeier reveals common misconceptions about brand, first in terms of what brand is not; brand is not logo, brand is not corporate identity, and brand is not product. Neumeier defines brand as “A brand is a person’s gut feeling about a product, service, or company. It’s a GUT FEELING because we’re all emotional, intuitive beings, despite our best efforts to be rational. It’s a PERSON’S gut feeling, because in the end the brand is defined by individuals, not by companies, markets, or the so-called general public. Each person creates his or her own version of it. While companies can’t control this process, they can influence it by communicating the qualities that make this product different than that product. When enough individuals arrive at the same gut feeling, a company can be said to have a brand. In other words, a brand is not what YOU say it is. It’s what THEY say it is.” (Kindle Locations 109-114) Neumeier presents brand using five axis of discipline: differentiate, collaborate, innovate, validate, and cultivate. In terms of differentiation, Neumeier quotes brand consultant Greg Galle of Creative Capital; “demand unambiguous answers to three little questions: 1) Who are you? 2) What do you do? 3) Why does it matter?” (Kindle Locations 213-216). Collaborate is represented in terms of allegory; “Building a brand today is a little like building a cathedral during the Renaissance. It took hundreds of craftsmen scores of years, even generations, to complete a major edifice." (Kindle Locations 327-328). Innovate calls for zagging when others are zigging; “Would-be leaders in any industry must come to grips with a self-evident truth—you can’t be a leader by following. Admittedly, it’s difficult to zag when every bone in your body says zig.” (Kindle Locations 439-441) To validate Neumeier quotes copywriter Steve Bautista: “When people talk to themselves, it’s called insanity. When companies talk to themselves, it’s called marketing.” (Kindle Locations 680-681). Neumeier provides some handy tricks that help reveal the strength of a company’s brand. To cultivate is the act of orienting the brand to the truth; “Drama coach Stella Adler often told her students, “Don’t act. Behave.” Living brands are not a stylistic veneer but a pattern of behavior that grows out of character. When the external actions of a company align with its internal culture, the brand resonates with authenticity. If a brand looks like a duck, quacks like a duck, walks like a duck, and swims like a duck, then it must be a duck. If it swims like a dog, however, people start to wonder.” (Kindle Locations 770-773) And from Neumeier's helpful "Brand Glossary", an example; "frankenbrand - A poorly aligned brand, often resulting from a merger or acquisition; a dysfunctional brand" (Kindle Locations 1119-1120) Neumeier’s “The Brand Gap” is a wonderful perspective on brand. Neumeier is a guru, and his examples provide a long history of involvement. Some of the examples are dated, but the overall effect is of deep experience, rather than simply dated war storied of a branding veteran.

I am not a CEO, owner, entrepreneur, SVP of marketing, nor do I work in a company struggling to turn a fourth-tier brand into a world beater. Those are the native audiences for this wonderful, finish-it-in-a-plane-ride book. I'm a writer and consultant trying to explain branding to fundraisers, and what I intensely like about Marty Neumeier's brief "whiteboard overview" (his phrase) of branding is that it answers ALL my questions about branding and brand strategy quickly, simply, with nicely selected examples. It starts with what branding is NOT (not your logo, not your visual ID, not your products). Then it defines what it truly is, "A brand is a person's gut feeling about a product, service, or company." That's in the first couple of pages. But of course there's so much more. I love a good, insight-rich how-to book the way others love a good mystery. The Brand Gap is among the best.

There’s a brand strategist, I appreciate the simple breakdown the author uses to define branding. Great balance of imagery, examples and facts.

This book is an eye opener. It goes in different direction. Which is true

Full of insight. Short, sharp and to the point. My kind of book.

If there is one book you should read concerning branding, it's this one. Marty explains clearly how design and branding should be used together and how you build your brand.

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The book is good and works well on the kindle app some of the illustrations or diagrams are very poor in resolutions thats very disappointing. Overall content is easy to read and good.