The Nordstrom Way to Customer Experience Excellence: Creating a Values–Driven Service Culture

Amazing Book.

I've used this book as my customer service principles for my business, and I've found success with it. Highly recommended for anyone.

Easy read and great content

Good read.

The best of all the previous Nordstrom books and a very easy/fun read. I was a Corp officer for 22 years and even I learned a bunch.