4 to 5 Ton 18 SEER Variable Speed MrCool Universal Central Heat Pump Split System - Upflow/Horizontal with Quick Connect Lineset - 25 Feet

I used this to replace a central gas furnace located under the house standing vertical. Heater was sitting on a concrete pad controlled by Nest Thermostat. House built 1979, flat roof, elevated floor, perimeter foundation, on mild slope, climate zone 7. Upon arrival all was well packaged on pallet wrapped and boxed. Quality of equipment (unprofessional opinion) seemed exceptional. Everything was well wrapped, all wires were well managed. Brass fittings, insulation on linesets seemed very high quality.Prework, do your homework well before ordering. There are a lot of factors you should consider before ordering or considering DIY. Do you have enough electrical capacity, can you wire 2 disconnects one for the air handler and one for heat pump (I didn’t have any disconnects). If your current equipment is being removed does the new equipment fit in the same space and if operates differently do you have the space to change configuration. How long of a line set do you require, do you require a new thermostat wire (7 wire is required) and is your current thermostat compatible.Install air handler: I needed to remove the gas heater, remove the gas line, remove old pad, create space and pour new pad. Luckily I had assistance from a licensed electrician during this install or I would not have considered DIY. Pulled new 8/2 to disconnect exterior where heat pump is located. 12/3 for air handler disconnect. Since air handler is bottom intake for return (previous was side intake) I needed to make a box for the intake which the air handler would be mounted to. Since this makes the air handler much taller needed to make significant changes to air collector plenum. Requiring cutting old plenum and resealing it since it was previously poorly sealed. My signal wire for the thermostat was 5 wire so I needed to pull a new 7 wire.Heatpump: Due to the land and underground water main I decided to mount to the side of my house. I ordered a mount that would support a lot more than weight spec. However when it arrived it was grossly under built. Made a new mount using Unistrut which can consume a considerable amount of time. Run line set: to plan I used solid copper wire to plan route and bends beforehand and if I have any extra length where it would be kept. Run your control wire to air handler and connect to your disconnect.Plenum required significant work including air sealing, insulation and trimming. I am not sure if I would consider this a DIY as it would likely be beyond a lot of people that would consider themselves “handy”. All in all I am very happy with the delivery, quality and result along with a significant savings of a DIY project.

I am out $5K over a furnace I can't use. Jacks claim a 30 day refund/replace policy but don't believe it. I mistakenly purchased this without doing enough research and from false info on this Amazon page. I admit that was mostlymy fault. I sent a return request twice and was told they would send they're respond within 48 hours. I have received absolutely nothing from them. I was willing to pay shipping and a reasonable restocking fee because it was mostly my fault but instead have 500 lbs of useless junk taking up space in my garage, $5K in credit card debt and a house being heated by kerosine heaters with the need of someone required to be home at all times.In defence of MrCool, it looks to be well built seems to be a decent product.

I ordered this one for several reasons, the main one being self-installation without having to pull a vacuum, etc. I was located a couple hours from my house in a remote area and I only have electricity, no gas. The other main reasons were 18 seer and ability to add heat strip unlike most mini-split. I've never liked the heat pumps I've had at my residences over the years but it turns out this unit was way way better. A friend who's a licensed HVAC installer wanted to help install it because he hadn't installed a "hyper heat" unit before which is what he said this unit is. This unit works really really well. In hindsight I shouldn't have ordered the optional heat strips, they will rarely be used since the heat pump works so well. The A/C pulls about 7 amps and the heat pump with outside temperature 22 pulled just over 15 amps and put out lots of heat, always well over 100 degrees. At 40 degrees outside it took under an hour to get house from 50 to 70 degrees. My HVAC installer friend was equally impressed. I did email back and forth with Ingrams before buying with a number of questions to be sure it was something I could install myself and getting measurements etc. from them. They were super helpful, answered my questions and were highly knowledgeable. When my home unit needs replacing I'll get one of these from Ingrams.

Bought system from Amazon used Amazon credit card for reward points. Great well built system have been running for a month can already see big savings on electric bill.The unit is not energy star rated so I was not able to get rebate from electric company. Outside unit is quite