Has anybody successfully contacted hiseeu? i’ve tried several times via their chat and email but had no response there is now a problem with the unit

same here, the cameras are fine the control unit is rubbish and i am going to send them back for a refund.

Do they come with an warranty?

Hi Kenan, Thank you for your question. Yes, the product warranty for the Hiseeu CCTV system is 1 year. So If there is any question about the camera system, Please let us know anytime.Thank you. We always devote to provide the best product and service to you.(Jason@hiseeu.com) Best wishes Hiseeu CCTV

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🔒 Elevate your security game with crystal-clear, smart surveillance that never sleeps.

PAN TILT ZOOM MASTERY - 360° coverage with 320° horizontal & 90° vertical rotation plus 5X digital zoom for zero blind spots.
VIVID COLOR NIGHT VISION - 4 powerful white LEDs deliver crisp color images up to 65 feet even in total darkness.
WEATHERPROOF BUILT TO LAST - IP66-rated rugged design ensures flawless performance rain or shine, all year round.
INSTANT ALERTS TWO WAY TALK - Real-time motion detection sends alerts in under 1 second, with seamless 2-way audio to stay connected anywhere.
EFFICIENT STORAGE REMOTE ACCESS - H.265+ compression saves 50% bandwidth and storage, with 1TB HDD for 30+ days continuous recording and live access via Eseecloud app.

The Hiseeu Wireless Security Camera System combines 5MP PTZ and bullet cameras with advanced features like 320° rotation, 2-way audio, color night vision, and IP66 waterproofing. It includes a 1TB HDD with H.265+ compression for efficient 30+ day recording and supports remote monitoring via the Eseecloud app, making it a comprehensive, reliable solution for modern home and business security.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.