Implementing ITIL Configuration Management (IBM Press)

I read both of Larry's Kindle books on Configuration, and Change and Release Management to come up to speed on an implmentation project for CA Service Desk Manager and CMDB. This is after I returned "The CMDB Imperative" which appeared to be more related to selling the idea of a CMDB. This book turned out to be invaluable and I have read it through several times as well as use it as a reference. If you are new to configuration management this is an excellent resource to keep and goes way beyond the ITIL certification guides into the CM process.

This is a good book with a lot of helpful tips. Not quite as practical and systematic as Randy Steinberg's books but it is good nonetheless and I learned a lot from it. It is another solid reference to keep handy.

Very good!It really expanded my view about so many aspects of configuration management (planing, data population, reports, operation, people communication and training about the CMDB, staff hiring, auditing, and so on)Very detailed!After that i also bought "Implementing ITIL Change and Release Management" from the same author.

good technical information.. no complaints at all.

This is a good book about implementing the process, because it describe common mistakes and best practices. So the project approach is clearly explained.However the book doesn't go into the details of the CMDB schema. I think that the approach for this book is more useful for implementing existing CM solutions (i.e. Tivoli) rather for building a new CM system. Be aware that implementing the CM process in isolation is not as affective as implementing together with Change Managemenr (as suggested by ITIL and this book).

I found this book to be a great resource for understanding ITIL framework and role of CMDB. I recommend it to anyone who is new to ITIL and is looking at implementing ITIL framework.

This book is quite informative and written decently. Having a background in Object Oriented Programming and familiarity with CM in general this book was quite educational on the subject however my only reason for supplying a rating of less than 5 stars is due to the cheapness of its manufacturing. After light use the paperback version of this book is falling to pieces on me with pages literally falling out of the book. I would suggest it as a good read but would not personally recommend the paperback version of the book.

I can fully endorse Larry's book for anyone involved in planning and deploying Configuration Management. I have been working in the service management space for a number of years and highly recommend reading Larry's book before going anywhere near specific software products, or even planning configuration management at the high level. He provides an excellent overview of how to put together a configuration management project, and all of the issues that you will need to consider. Two key recommendations from the book that I strongly endorse: 1. Do not let techies decide what information/details to collect (you will end up collecting lots of useless information) 2. Start with a limited subset of key information; get it working; then build from there.By the way, Larry has also written equally excellent books on Change and Release Management, and Capacity Management.

Those who would like to get a practical exposure to Configuration Management are well advised to read Larry's book. It brings insight to what ITIL only scratches on an abstract level. The book might not be the most current one and still refers to ITILv2. But it touches on timeless challenges and approaches on how to overcome them. As an ITILv3 expert and ISO20000 consultant I still deem this book a must read.