Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

Just got back from my exam center - passed with an 90% using only this book and some practice exams for study material. I studied over the course of approximately 8-10 hours using these materials in the 2 days before my exam. Like another reviewer, I found the Skillport lessons my company provides to be quite useless in the ITIL arena.I always try to allocate my star-ratings based on the product itself, rather than the packaging, text-digital conversion, customer service, etc... since those factors can vary and do not truly represent the product. Since Amazon doesn't provide multiple criteria for review, I think it's unfair for a book to receive poor marks due to a shoddy Kindle conversion. I give the book content 5/5 stars, and the Kindle Conversion (Fire) 4/5 stars.Regarding Content: This book covers all of the items needed to pass the ITIL 2011 Foundations Exam in sufficient detail. Sections are organized around the ITIL Core Volumes. Each core volume has an overview and a section on processes. At the end of each section there are 6-10 practice questions with answers in the back of the book. I noted above that I used some practice exams from a different source as well, but I am confident that I would have achieved the requisite 65% score using only this book.Regarding Kindle Conversion: There existed in the Kindle version the typical signs of a text-digital book transfer: misspellings, incorrect words, multiple choice errors, etc... but this was not by a long shot the worst I've seen. Most of the errors are easily spotted and chalked up to lazy editing (do they not have spell check for these conversions??), and there were not many of them to boot. *****As others have noted, there is no table of contents in the Kindle version. I easily remedied this by adding a bookmark to the beginning of every major section - a very quick and simple solution as you read through.***** Apart from that, this conversion was decent. I read it on the Fire, and all the images were double-tappable for expansion and consumption. All in all, not perfect, but still a 4/5 considering how easily the table of contents problem was to fix. Plus, at $10, it's hard to argue - it's rare to see a textbook on Kindle so far below the print price. Hopefully that's an example other publishers will begin to follow.I recommend this book to anyone

Bought the ebook version - review is for thisEasy Read, no really. Compared to other study material, I found it easy to read. Finished it in a week.Lots to cover and they did a good job trying to break it down and even provide helpful hints on remembering terms. The sample questions at the end of each sections were useful. Each summary of definitions and topics were great to compile into a single study guide.Formatting errors galore. Looks like the transition to ebook wasn't 100%. Not a deal breaker but something that should easily been spotted during "post".Some reviewers feel the author did too much on trying to give examples and support (ie - Geppetto). I just skipped over such it. I liked having the option to read it, though.I used this book along with the  201 Questions for Your ITIL Foundation Exam  ebook. To me they went together very well. As in my review on the 201 questions, here is what I did:1) Read the entire Foundation book - do the internal questions, summaries, etc2) Go through the 201 questions. Take note of what you got wrong and right.3) Go back to the Foundations book to look up and review the sections where you got the questions wrong.4) Return to the 201 questions. Keep going over the questions. repeat, repeat - even if you get them correct. It helped me job y memory during actual test time.For less than $20 to pass (yes, I passed on first try with room to spare) the exam, it was worth it.

I have taken several other industry and vendor certification exams in the past and I found this book very useful as a background source and study guide. I scored a %93 on the exam using only this book and the practice exams the author makes available on his web site.It is well written and provides sufficient examples to explain the concepts. For anyone that has been in the industry for any length of time, the ITIL concepts aren’t new or groundbreaking. But there is a need to be familiar with certain terms and the organization of the concepts in order to understand them well enough to pass the exam or fully implement ITIL. The explanations of the concepts are thorough and used a language that I found easy to understand. While I did not get too much use out of the restaurant back story used to illustrate the points, I can see that it might be useful to someone who is having some trouble understanding the concepts. At least the story was personable and interesting.The example questions are in line with the other available study questions I found and helped to focus my review for the actual test. The only improvement I might suggest would be that in addition to the answer key at the end of the book, perhaps a reference to the ITIL documentation could be added to support further research.

Great material for self study and more..

E gustó mucho.ña.recepcion del producto porque llegó a buen tiempo. Lo utilizaré para una materia de la maestría en gestión de tecnologías de información y ya he comenzado a leerlo . Excelente servicio !

The product is fine im happy about but I wanted a pdf version not kindle version.

Ho acquistato questo libro per prepararmi al relativo esame. Tutte le informazioni utili per il superamento del test finale sono in esso contenute, quindi consigliatissimo.

Well collection of key-points, concepts and ITIL core.Case-study only partly suits the ITIL concept.It could have been extended towards real sophisticated automated solutionsupported on sophisticated platform in order to elaborate and simplify the ITIL core.Altogether a good book for certification of ITIL-foundation.