Question 1

Do you have an approximate timeframe on when it’ll be available for iOS?

Accepted Answer

Hello,

Thank you for reaching out to Ledger Support. My name is Lana and I will gladly assist you.

Answering your question, I cannot provide an estimated timeframe but i can reassure you that we are working on it and will update our users as soon as we have good news.

Here below I will share a description of Ledger Nano S Plus compatibility:
64-bits desktop computer (Windows 8+, macOS 10.8+, Linux) excluding ARM Processors.
Also compatible with smartphones Android 7+.
Please note that the device is not suitable for mining.

Do not hesitate to contact the support team should have more questions.

Best regards,
Lana
Customer Success Agent

Note: we do NOT offer phone support.
Never share your 24-word recovery phrase with anyone, not even Ledger.

Question 2

Hi, will this device work on a 2017 MacBook Pro?

Accepted Answer

Hello,

Thank you for reaching out to Ledger Support. My name is Lana and I will gladly assist you.

Answering your question, yes it should be compatible with MacBook Pro. You are welcome to double-check the system requirements by following the link => https://support.ledger.com/hc/en-us/articles/4403310017041-Ledger-Live-system-requirements-?docs=true

Nano S Plus is delivered with 1 USB-C to USB-A cable. You might need our OTG kit that includes 3 cables => micro-USB to USB-C, micro-USB to USB-A and USB-C to USB-C. You are welcome to check here => https://shop.ledger.com/products/ledger-otg-kit

Do not hesitate to contact the support team should you need any clarifications.

Best regards,
Lana
Customer Success Agent

Note: we do NOT offer phone support.
Never share your 24-word recovery phrase with anyone, not even Ledger.

Question 3

How can the 2-3 year photo and data recovery plan work with the ledger??? if the device malfunctions amazon can recover data from a ledger? curious?

Accepted Answer

Hello,

Thank you for reaching out to Ledger Support. My name is Lana and I will gladly assist you.

Answering your question, Amazon cannot recover data from a Ledger. If the device malfunctions, you can easily restore your Ledger accounts on any other Ledger device with help of your recovery phrase.

Here are the instructions on how to proceed => https://support.ledger.com/hc/en-us/articles/4404382560913-Restore-your-Ledger-accounts-with-your-recovery-phrase?support=true

What is Recovery Phrase see here => https://www.ledger.com/academy/crypto/what-is-a-recovery-phrase

Feel free to contact us back if you need any clarifications.

Best regards,
Lana
Tech Customer Success Specialist

Note: we do NOT offer phone support.
Never share your 24-word recovery phrase with anyone, not even Ledger.

Question 4

How can i purchase coins off the exchange from the usa? everything is blocked? what region do i switch to, what do i do??

Accepted Answer

Hello,

Thank you for reaching out to Ledger Support. My name is Lana and I will gladly assist you.

You can buy crypto directly from the Ledger Live app from the 'Buy/Sell' tab. The choice of our third-party partner available in your region is shown to you in this tab with all the details before making the transaction. 
The guide to buying with Coinify => https://support.ledger.com/hc/en-us/articles/4404388983057-Buy-crypto-with-Coinify-?docs=true
The guide to buying with Wyre (for US citizens) => https://support.ledger.com/hc/en-us/articles/360021144618-Buy-crypto-with-Wyre-?docs=true

You can also try the other options to buy from the "Discover" section of the Ledger Live app. Please note that these are all the third-party providers integrated into Ledger Live app so that users can have all the services in one place. However, their KYC requirements vary and are at the discretion of the provider, so please check all the details before proceeding with the payment. In case you have any specific doubts about some third-party providers, you can contact their support directly. This page will give you an overview of the Discover section => https://support.ledger.com/hc/en-us/articles/4404599625233-Discover-Live-Apps?docs=true

Alternatively, you can buy cryptos on any exchange (Binance, Kraken, Coinbase, etc) and then transfer them to your Ledger-protected account using this guide => https://support.ledger.com/hc/en-us/articles/4404389453841-Receive-crypto-assets?docs=true

Do not hesitate to contact us back should you need any clarifications.

Best regards,
Lana
Customer Success Agent

Note: we do NOT offer phone support.
Never share your 24-word recovery phrase with anyone, not even Ledger.

Connectivity Technology	USB
Color	Matte Black
Model Name	Ledger Nano S Plus
Product Dimensions	2.48"D x 0.67"W x 0.39"H
Flash Memory Type	USB
Manufacturer	Ledger
Hardware Connectivity Technology	USB Type A
Global Trade Identification Number	03760027782101
Item model number	Ledger Nano S Plus
Item Weight	0.741 ounces
Item Dimensions LxWxH	2.44 x 0.69 x 0.4 inches
ASIN	B09W66VHFH
Date First Available	April 11, 2022

LedgerNano S Plus Crypto Hardware Wallet - Safeguard Your Crypto, NFTs and Tokens (for Android or Desktop only)

Details

Description

Specifications

Have a Question? See What Others Asked

Common Questions