My MacBook only outputs mirrored dual screens but can't output extended dual screens. Why is that?

MacBook's USB-C port itself only supports single stream transport (SST), not multi stream transport (MST). Thus, the dual screens can only display in mirror copy mode. If you need extended dual screen output with your MacBook, please let us know.

My desktop source can only display on one monitor, but my laptop can display on both monitors. What should I do?

If you have used HDMI to DP conversion cable to connect DP IN of the device, please note this kind of cable is always unidirectional, so make sure to use HDMI to DP cable, rather than a DP to HDMI one.

Can the device work with single monitor?

Yes, the “DP IN” port of the KVM switch only corresponds to HDMI Output 1 while the “HDMI IN” port corresponds to HDMI Output 2, so correct input port needs to be connected accordingly for single-monitor display.

My USB device doesn’t work when switching to desktop input, but it works fine with the laptop. What should I do?

Ensure that the included USB-A to USB-B cable is securely connected to both your desktop and the device. For stable transmission, we recommend using the USB ports on the back of your computer.

Sometimes no video output or no USB signal after I switch to another pc. What should I do?

This situation doesn’t happen very often, but if you are having this problem, try disconnecting and reconnecting the cables or restarting the dock.

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Description

🚀 Elevate your workspace: Dual 4K power meets seamless control!

POWERFUL 12 IN 1 HUB - Connect all your essential peripherals—USB 3.0, Ethernet, SD card, audio, and more—in one sleek aluminum dock.
CRISP 4 K VISUALS AT 60 HZ - Experience ultra-clear, lag-free dual monitor output for work and play with HDMI 2.0 & DisplayPort 1.4a support.
SEAMLESS DUAL PC CONTROL - Switch instantly between your laptop and desktop with a single button—boost your multitasking game.
LIGHTNING FAST DATA CHARGING - Transfer files at 20Gbps and power your laptop with up to 60W USB-C charging—no more cable clutter.
EFFORTLESS SWITCHING WITH SMART WAKE - Auto PC wake-up and EDID simulation mean switching devices takes just 2-3 seconds—stay in the flow.

The AV Access Dual Monitor KVM Switch Docking Station (iDock C10) is a premium 12-in-1 aluminum hub designed for professionals who demand efficiency. It supports dual 4K@60Hz displays via HDMI and DisplayPort, fast USB-C data transfer at 20Gbps, and 60W laptop charging. With quick device switching, extensive peripheral connectivity, and a compact design, it’s the ultimate productivity booster for multitasking between laptop and desktop setups.

Specifications

Operation Mode	KVM Switch
Operating Voltage	12 Volts (DC)
Contact Type	HDMI Type-A 19-pin
Connector Type	Hdmi
Brand	v AV Access
Terminal	PC
Item dimensions L x W x H	14 x 9.5 x 5 Centimeters
Circuit Type	Button Switch
Actuator Type	Push Button
Contact Material	Aluminium
International Protection Rating	IP00
Upper Temperature Rating	113 Degrees Fahrenheit
Controller Type	Push Button
Connectivity Protocol	HDMI 2.0
Colour	Black
Wattage	94.5 Watts
Net Quantity	1.0 Count
Number of Items	1
Manufacturer	AV ACCESS
Model	iDock-C10-US
Product Dimensions	14 x 9.5 x 5 cm; 1.73 kg
Item model number	iDock-C10-US
Hardware Interface	DisplayPort, Ethernet, HDMI
Special Features	Lightweight
Mounting Hardware	1.Dual Monitor KVM Switch with Docking Station 2.USB-C to USB-C cable (USB 3.2 Gen 2, 1m) 3.USB-A to USB-B cable (USB 3.0, 1.5m) 4.HDMI 2.0 cable (1.5m) 5.DisplayPort 1.2a cable (1.5m) 6.Power Adapter (20V/6A) 7.User Manual
Batteries Included	No
Batteries Required	No
Number of Ports	16
Total USB ports	5
Does it contain liquid?	No
Includes Rechargeable Battery	No
Country of Origin	China
Item Weight	1 kg 730 g

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.