We have problems with the cameras, in mainstream not working only substream, can help us with this?

What is your bitrate setting?For the best results, you might want to enable H265+ setting.

Can i access thie video from this camera via web browser without installing any plugins or oem software?

You can access this camera via web browser, but you need to install the plug in for the first time. Please be advised that you need to use the internet explorer or google chrome with ie tab extension.

The model on the box and the configuration page shows hes324-xb-4. is this not ds-2cd2t65g1-i5?

HES324-XB-4 is OEM of DS-2CD2T65G1-I5

Does the camera come as pictured with the mounting box behind the camera?

No it doesn't include the junction box.

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