HealthSmart Walker Rollator With Seat And Backrest, Adjustable Handle Height, FSA HSA Eligible, Storage Bag And A Durable Lightweight Frame That Easily Folds While Supporting Up To 300 pounds, Black

Five-stars for a product I am returning because of a design flaw that prevents me from using it? Yes - because though it doesn't work for me, it will work for shorter people.I am really sad to report that this rollator is not suitable for people taller than about 5'9". With a maximum handle height of just shy of 36 inches is simply way too low for me and I'm only 5'11". Handle height is not mentioned on the Amazon web page for this product.Manufactured in China and clearly influenced by Scandinavian designs, this HealthSmart Rollator is well-designed and well-made. But I think the product was intended for the Southeast Asian market where people tend not to be as tall as in Europe and the US. As an importer, I think someone missed the height issue - or simply didn't care since there are plenty of people of 5'9" or less who buy rollators.Anyway, I literally can't use this product. There was enough room on the column with the holes for adjusting the height to add another hole that would bring the handle up to 37 inches or so, but the brake cables are neatly trilled at the existing maximum height.I called the company and customer service was prompt, polite and regretful, but there is nothing that can be done to resolve this issue.So with genuine regret, I am returning the product to Amazon.This really makes me sad because the product is good.It folds very nicely with a small amount of effort required to unscrew two knobs holding the rear legs in place and lock the swivels on the front wheels. Squeeze the sides inward and the rollator compresses to just about 7 inches in width. It will stand upright when compressed like this, which would be great in restaurants for tucking it out of the way. (You could also leave the rear legs down when doing this.)Collapsed, the unit fits nicely in the back seat or trunk. It is small enough that you could find a duffel bag to carry it in for air travel.The 10 inch wide seat is very comfortable and the back rest is wider than I've seen on any other rollator. Overall, sitting on this unit is surprisingly accommodating.They include a small bag that hooks onto extensions of the seat frame and a cane holder.Overall, the unit is well equipped. No assembly is required: just pull it out of the box and you are ready to go.The unit is very maneuverable, though I experienced difficulties because it is simply too short for me.I am really disappointed that I can't use this unit because of the low handles. But people 5'9" or shorter should find this HealthSmart rollator very useful.Jerry

7/2021 UPDATE - I still really like "Rolly" when moving around my neighborhood but I no longer have the easy strength to lift 17 lbs and put in the car.2/2020 UPDATE - still love my HealthSmart Rollator and now the price is even lower. I travel on desert trails with gravel, sand and rocks and it rolls great. I did have difficulty finding a cup holder because of the oblong style bars - problem solved purchased on Amazon the "Drive Medical Nitro Rollator Cup Holder Attachment, Black" for $9.57 and it's perfect as it slides onto bar easily.2/2019 Bought my new purple walker to take on my first cruise last week and it was perfect.Pros:- it was shipped within 2 days and packed extremely well.- collapses - there is an easy screw (looks like a star) that you remove - change the position the wheel and put the screw back. All parts stay connected at all times which is what I wanted.- my absolute favorite is when upright and moving into a narrow space, you simple lift up the strap on the seat top and it reduces the width of the rollator so I found I could move pretty easily in crowds and through narrower doors. And you can do so very quickly.- it was easy to collapse allowing it to sit next to me as I sat in a chair at the end of table. The servers said it was not a problem or in the way.- love the color.- larger wheels made it easy to go over the door breaks and uneven surfaces.Cons- not really a con but a wish - I wish it had a cover so I could it pack easily in the trunk.- getting too heavy 17 lb. to me is not really light weight (2021).- takes me about 5 min to collapse and I have to lift parts to do so - not great during our high heat desert days.This rollator was a splurge for me but am so glad I bought it. I researched constantly reading all the reviews on amazon and other online sites to find just the one for me. I predominately use a cane but with lots of walking my knee gets tired and gives out so on excursions it's best to take a walker. I replaced my Driver walker which I will now donate to a local care home. This was definitely a win-win!!

This rollator is great for my wife. The seat is comfortable enough and the brakes function well. It replaced a Nexus that we absentmindedly left in a service station lot in Stockton, CA. Even though we had our phone number on the Nexus, somebody must have wanted it more.This HealthSmart rollator for me (the caregiver guy) is pretty handy. Folds quite compactly, but the two star shaped screws that secure the rear legs on the unit are a total pain and don't really thread that easily. When compactly folded, the stars have to be kept track of and inserted before the unit is functional for my wife. This is really a pain at a rest stop when speed is sometime a necessity.To speed up the assembly process, I bored out the captured nut with a 1/4" drill and now use in place of the screwed in star bolts, a 1/4" - D RING LOCK PIN that has a catch in the shape of a "D" that hinges on one end of the pin, then the other end of the "D" catch is able to be attached to the other end of the pin, effectively capturing the pin through the hole that the "star screw bolt" used to occupy. The two "D" pins are secured to stout cordage that keep them attached to the rollator when it is collapsed, conveniently available for use. The pins that I bought were too long, so I cut them off with a hacksaw, filed the cut smooth and increased the bend in the "hasp" part of the D Ring so that it would effectively "capture" the free end of the pin. The result is that this is a lot easier and quicker than the star screws, and just as strong.The tote fits, conveniently, between the seat supports and is easily removed, if necessary.